ibiza168 | Privacy Policy and Data Protection for Malaysian Players

Privacy Commitment

Ibiza168's Six Privacy Commitments to Malaysian Players

This is not just a policy on paper – this is how ibiza168 genuinely protects your data and privacy every single day

256-Bit SSL Encryption for All Data

All information you submit to the ibiza168 platform — from registration details and financial information to your gaming history — is protected by the same 256-bit SSL encryption used by Malaysia's leading banking institutions. No data is transmitted in plain text across the ibiza168 network.

Your Data Is Never Sold

ibiza168 has never and will never sell, rent, or monetise your personal data to any third party for marketing or commercial purposes. Your information belongs solely to you. We use it exclusively to deliver a better ibiza168 experience — not to profit from your data.

You Are in Control of Your Own Data

ibiza168 gives you full control over your personal data. You may request to view, correct, download or delete your data at any time. Data-related requests are processed within 14 business days by the ibiza168 privacy team. You do not need to provide any reason or justification to exercise these rights.

Confidentiality of Your Gaming Activity

Your gaming history, betting habits, and casino activity on ibiza168 are highly personal information. ibiza168 does not disclose these details to any external party without your consent, except where required by a court order or a legitimate law enforcement investigation. The confidentiality of your gaming activity is a top priority for ibiza168.

Secure & Limited Data Retention

ibiza168 stores your data on servers protected by multiple layers of physical and digital security. Internal access to player data at ibiza168 is restricted to staff who genuinely require it for operational purposes only. Internal access permissions are reviewed on a regular basis to ensure no unnecessary access exists.

Immediate Notification in the Event of a Breach

In the event of any security incident that may involve your data, ibiza168 is committed to notifying you within 72 hours of becoming aware of it. The notification will include details of what occurred, what data may have been affected, and steps you can take to protect yourself.

Security Layers

How ibiza168 Protects Your Data at All Times

Data protection at ibiza168 is not a single measure – it is a layered security approach designed to keep your data safe under all circumstances.

ACCOUNT SECURITY TIPS:

Enable two-factor authentication (2FA) on your ibiza168 account from the settings panel. Use a strong, unique password that you don't use on any other platform. Never share your login credentials with anyone, including ibiza168 staff — we will never ask for your password.

All Communications Encrypted with 256-Bit SSL

Every communication between your browser and the ibiza168 server is encrypted using TLS 1.3 with a 256-bit SSL key. This means that even if someone were to intercept your data packets in transit, the information would be unreadable without the correct encryption key. This is the same standard used by Malaysia's leading banks.

Two-Factor Authentication (2FA) for Login

ibiza168 offers two-factor authentication that combines your password with a one-time OTP code sent to your Malaysian phone number. Even if your password falls into the wrong hands, an attacker still cannot access your ibiza168 account without your mobile phone. We strongly encourage all players to enable this feature.

Automated Monitoring for Unusual Activity

ibiza168's security system monitors all login activity and transactions in real time. If the system detects unusual patterns — such as login attempts from different locations, multiple failed password attempts, or suspicious transaction activity — your account will be automatically suspended and you will receive an immediate notification.

Secure Servers with Multi-Layered Physical Security

ibiza168 player data is stored in certified data centres with strict physical access controls, automatic fire suppression systems, uninterruptible power supply (UPS), and redundant cooling systems. Data backups are performed automatically every few hours to ensure continuity of ibiza168 services with no data loss.

Regular Security Audits by Independent Parties

ibiza168 conducts regular security audits and penetration testing carried out by accredited independent cybersecurity firms. Any vulnerabilities identified are remediated promptly in accordance with established incident response procedures. These audit reports form the basis for the continuous improvement of ibiza168's data security systems.

Important Note Before Reading

This Privacy Policy describes ibiza168's data protection practices and your rights as a player. By using the ibiza168 platform, you agree to the collection and use of information as described in this document. If you have any questions, please contact us at support@ibiza168.best or via the 24/7 live chat within the ibiza168 platform.

1 Information We Collect

1.1 Information You Provide Directly

Ibiza168 collects information you provide directly when registering an account, making a deposit via Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost or ShopeePay, contacting the support team, filling in forms, or interacting with ibiza168 platform features. This includes your full name, Malaysian identity card number, phone number, email address, date of birth and relevant financial information.

1.2 Automatically Collected Information

When you use the ibiza168 platform, our systems automatically record certain technical information required for safe and smooth operation. This includes your IP address, browser type and version, device operating system, pages you visit within ibiza168, the time and duration of each visit, your in-platform search history, and details about how you arrived at the ibiza168 platform.

Data Minimisation Principle: ibiza168 adheres to the principle of data minimisation – we only collect data that is genuinely necessary to provide our services, meet legal obligations and protect the legitimate interests of all parties. We do not collect data that is excessive or irrelevant to the purpose of ibiza168's services.

2 How We Use Your Information

Ibiza168 uses collected personal data for the following purposes:

Account management – creating, verifying and managing your ibiza168 account, including the required identity verification (KYC) process
Processing of financial transactions – processing deposits and withdrawals in MYR via your preferred local Malaysian payment methods
Provision of gaming services – giving you access to all Live Casino games, Sports Betting, jackpots, blackjack and other sections of the ibiza168 platform
Experience personalisation – to tailor content, offers, and game recommendations based on your gaming habits and preferences on ibiza168
Security & fraud prevention – to identify and prevent unauthorised access, fraud, money laundering, and any activity that violates ibiza168's terms
Customer support – providing assistance and resolving any issues or enquiries you raise with the ibiza168 support team
Legal compliance – fulfilling applicable legal and regulatory obligations, including anti-money laundering (AML) requirements
Service-related communications – sending important notifications about your account, service changes, security updates, and ibiza168 promotional information (with your consent)

3 Data Sharing with Third Parties

3.1 Core Principle – No Data Sales

Ibiza168 does not sell, does not rent and does not monetise players' personal data to any third party for marketing or commercial purposes. This is an absolute commitment that ibiza168 has upheld without exception since the platform launched in 2018.

3.2 Permitted Sharing

Ibiza168 may share player data in the following limited circumstances:

Technical service providers – technical partners such as hosting providers, payment processors for Touch 'n Go, DuitNow, FPX and other Malaysian eWallets, as well as Live Casino game providers such as Evolution Gaming, Pragmatic Play Live and SA Gaming, who need to process data in order to deliver services to you through ibiza168. All such parties are bound by strict data protection agreements.
Legal requirements – when required by court order, a legitimate law enforcement investigation, or applicable anti-money laundering (AML) reporting obligations.
Rights protection – to protect the rights, property, and safety of ibiza168, our players, or the general public where reasonably necessary.

Cross-Border Data Transfers

Some of ibiza168's technical service providers may operate from other countries. When your data is transferred outside Malaysia, ibiza168 ensures adequate protections are in place through data processing agreements that meet international standards. Financial data relating to your RM transactions is processed within Malaysian systems governed by licensed banks and local eWallet providers.

4 Data Security & Encryption

Ibiza168 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or accidental destruction. These measures include:

256-bit SSL/TLS encryption for all communications between the ibiza168 platform and your device
Password storage using irreversible one-way hashing algorithms
Two-factor authentication (2FA) available to all ibiza168 accounts
Internal access controls based on the principle of least privilege – ibiza168 staff can only access the data they need for their specific role
Comprehensive audit log for all access to sensitive player data
Regular security audits including independent penetration testing
Clear, tested incident response procedures for data breach scenarios

5 Cookie Policy

Ibiza168 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use:

Cookie Type	Purpose	Duration	Can Be Declined?
Essential Cookies	Required for login, session security, and the core functionality of the ibiza168 platform	Session only	No (required for the platform to function)
Preference Cookies	Remembering your preferences such as language, theme and display settings on ibiza168	30 days	Yes
Analytical Cookies	Understanding how players use the ibiza168 platform for improvement purposes	90 days	Yes
Security Cookies	Detecting suspicious activity and preventing fraud on the ibiza168 platform	7 days	No (required for security purposes)

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies will prevent the login function and core security features of the ibiza168 platform from working. For guidance on managing cookies in different browsers, refer to your browser's help section.

6 Data Storage & Retention Period

Ibiza168 retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, meet legal obligations, resolve disputes, and enforce our agreements. In general:

Active account data – retained for the duration your account remains active and for an additional period following account closure in accordance with legal requirements
Financial transaction records – retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering laws in Malaysia
Support communication log – retained for 3 years for reference and dispute resolution purposes
Technical data & security logs – retained for 12 months for security purposes and technical troubleshooting

7 Your Rights as an ibiza168 Player

As an ibiza168 player, you have data protection rights that you can exercise at any time. These include the right to access a copy of your data, request corrections to inaccurate data, request deletion under certain circumstances, object to data processing for marketing purposes, request a restriction on processing during a dispute, receive your data in a portable format, and withdraw your consent at any time.

To exercise any of these rights, contact the ibiza168 privacy team via 24/7 live chat or by emailing support@ibiza168.best. Please include your full name, ibiza168 account number, and the specific details of your request. ibiza168 will respond within 14 business days and will not charge any fee for the first request of each type within a 12-month period.

8 Children's Data

Ibiza168 is a platform exclusively for users aged 18 years and above. ibiza168 does not knowingly collect or process personal data from anyone under the age of 18. Should ibiza168 discover that a child's data has been collected without our knowledge, that data will be deleted immediately and the associated account will be closed.

If you believe ibiza168 may have inadvertently collected personal information from a child, please notify us immediately at support@ibiza168.best so that prompt action can be taken.

9 Links to Other Platforms

The ibiza168 platform may contain links to game provider websites or other third-party services. ibiza168 is not responsible for the privacy practices or content of any external platform outside our control. We recommend reading the privacy policy of each platform you visit separately to understand how they handle your personal data.

10 Privacy Policy Amendments

Ibiza168 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Material amendments will be communicated to all registered members via email or in-platform notification at least 14 days before the amendment takes effect — ahead of the standard industry norm.

The "Last Updated" date at the top of this document will always reflect the date of the most current Privacy Policy. Your continued use of the ibiza168 platform after any amendment takes effect will be considered your acceptance of the updated policy.

11 Contact Our Privacy Officer

For any questions, concerns, or requests relating to ibiza168's Privacy Policy and the management of your personal data, please reach us through the following channels:

24/7 Live Chat – directly from the ibiza168 platform, available in both Bahasa Malaysia and English
Email: support@ibiza168.best – responded to within 4 hours on business days and within 24 hours on weekends

ibiza168's Privacy Commitment

Your privacy is not an afterthought at ibiza168 – it is the foundation of the trust we have built with over 500,000 Malaysian players. Every technical and operational decision we make takes your data protection into account. If you are ever unsure about how your data is being used, just ask – the ibiza168 team is always ready to provide clear and honest answers. This Privacy Policy is effective from 1 January 2026.

Ibiza168 Privacy Policy – Data Protection & Privacy for Malaysian Players